“Your Google account can’t go here” when logging into Chromebook with family link

I didn’t find a good answer online when I ran into this issue, so hoped I can be the answer for people who have this same issue in the future.

We recently got Chromebooks for our kids to support their remote school for the rest of the school year and I wanted to set them up with monitoring – Google has a tool to do that called “Family Link“. We set up accounts for our kids, but unfortunately, we received an error when we tried to log into the Chromebook:

There weren’t any details (and my parent account could log in just fine) – searching online came up with a bunch of frustrated posts that were almost a year old and talking about the change from supervised accounts and how Family Link didn’t work on Chromebooks. I received that error when trying to add a new user or log in – I couldn’t complete either process.

  Looks like your google account can't go here

The secret ended up being that the ChromeOS on my Chromebook was CRAZY out of date – even though it was ordered brand new from Amazon, it was running ChromeOS 56 when the CURRENT VERSION (as of March 2020) IS 80! All of the documentation I saw on Family Link said it that required at least ChromeOS 71 and this obviously wasn’t cutting it. I would have expected a brand new Chromebook to be updated to something near current, but obviously not – according to https://www.chromium.org/developers/calendar, version 56 was released in November 2016 and is over 3 years old at this point

ChromeOS version 56, installed on our Asus Chromebook when we received it.

It doesn’t prompt you to automatically update to a newer version of ChromeOS – you have to do it manually. To do that, go to the system info in the lower-right corner and click on the gear to open settings, then click “About Chrome OS” at the top, then “Check for updates” and apply anything it shows. In our case, it updated to 72, rebooted, and the applied a few more security updates and a few more reboots before it finally landed on 80. Once it did, I could log in with the family link child account, approve my child’s sign on, and we were on the way with no more problems.

Good luck!

Power BI Server – Resolving “Web Portal URLs and Web Service URLs don’t match”

After replacing an expired SSL certificate on Power BI Server, we were no longer able to browse the site – we received an error that “The report server isn’t configured properly… The report server Web Portal URLs and Web Service URLs don’t match”:

We hadn’t changed the Power BI Server settings aside from updating the certificate, but now couldn’t load the site without getting this error message.

We were able to resolve it by manually updating both URLs (Web Service and Web Portal) in Report Server Configuration Manager to the Fully Qualified Domain Name (FQDN) – normally, the HTTP version of the URL is set to “All Assigned” (and shows the server name) and the HTTPS version shows the name on the certificate (in our case, both the old and new certificate had the FQDN). This is how it looked on the other servers that worked:

No obvious errors, but manually changing the HTTP URL for both Service and Portal to FQDN fixed the Power BI Server site – things started to work again instantly. This bothered me, though – none of the other servers needed this setting changed, and they were all perfectly fine with the server short name in the HTTP URL.

Cause/Solution:

The issue ended up being Internet Information Services installed on the same server – even though the primary site was disabled, it was bound to port 80 on all IPs without a host name, so it was claiming the “HTTP://+:80” that Power BI Server was also trying to bind. Because this bind was failing, Power BI couldn’t register matching URLs and gave us the error.

To resolve it, we added a phony hostname to the Default Web Site in IIS (even though it was stopped and shouldn’t have caused an issue) so that that it didn’t claim everything at Port 80:

Once this was done, we set the Power BI configuration back to “All Assigned” and it re-registered its own URLs, and then things started working perfectly again. I’m not sure if IIS was installed by our server admins during our certificate update, or if some other configuration change caused IIS to change how it registered the URL, but this resolved this issue.

Hopefully it helps somebody else!

Installing Access Database Engine 2016 x64 alongside Office x86

In Power BI, you can open XLSX files without any additional drivers, but opening XLSB files requires you to first install the Access Database Engine driver (available for free at https://www.microsoft.com/en-us/download/details.aspx?id=54920) or you’ll get an error like this:

We encountered an error while trying to connect. Details: "Excel Workbook: the 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. The 64-bit bersion of the Access Database Engine 2010 Access Database Engine OLEDB provider may be required to read.
‘Microsoft.ACE.OLEDB.12.0’ provider error message

If you have Microsoft Office installed, you already have this component, but most people use a version of Office that’s x86 – since Power BI is x64, you’ll need the x64 version of the driver as well. However, if you try to install it with Office x86 on your computer, you’ll get this error and you’ll be stuch:

Microsoft Access database engine 2016 x64 Installation Error screenshot - "You cannot install the 64-bit version of Microsoft Access Database Engine 2016 because you current have 32-bit Office products installed. If you want to install 64-bit Microsoft Access Database Engine 2016, you will first need to remove the 32-bit installation of Office products. After uninstalling the following product(s), rerun setup in order to install 64-bit version of Micorsoft Access Database Engine 2016: Office 16 Click-to-Run Extensibility Component"
Microsoft Access database engine 2016 x64 Installation Error screenshot

There’s a way to install both! To avoid this error and install the x64 database engine without removing Office x86, you need to download the installation for the Access Database Engine x64 and run the installation with a command line switch:

AccessDatabaseEngine_X64.exe /quiet
Command to install Access database engine using the "/quiet" switch to run to installation without an error

Once you run this command, you’ll get a black command window for a few seconds, and then it will close once it’s done. To confirm that it’s installed successfully, you can either check for “Microsoft Access database engine 2016” in your Windows “Programs and Features” window, or you can just launch Power BI and attempt to import an XLSB file!

I haven’t noticed any ill effects to doing this, but if you do have issues, comment below.

SQL Differential backups failing with “current database backup does not exist” error

I recently set up an Azure VM and installed SQL Server 2017 – it worked great until it came time to set up the database maintenance plans. My normal routine is to set up a weekly full database backup, daily differential database backups, and hourly log backups. Thanks to Azure, I was able to send them to URL so they went directly to my BLOB storage container.

After setting up the backups, I tested them and everything went time – I ran the weekly full successfully, then the daily differential, then the logs, and didn’t get any errors. However, that night I got an email that the differential had failed, and the agent log had this note in it:

Code: 0xC002F210
Source: (Maintenance plan)
Execute SQL Task
Description: Executing the query "BACKUP DATABASE [MyDatabase] TO Uā€¦" failed with the following error: "Cannot perform a differential backup for database "MyDatabase", because a current database backup does not exist. Perform a full database backup by reissuing BACKUP DATABASE, omitting the WITH DIFFERENTIAL option. BACKUP DATABASE is terminating abnormally.". Possible failure reasons: Problems with the query, "ResultSet" property not set correctly, parameters not set correctly, or connection not established correctly.

I had tested everything earlier, so I wasn’t sure why the differential backup was failing now (the log backups were working without issue the whole time, so it wasn’t storage). I executed the differential again and it failed with the same error. I ran the full backup successfully and then tested the differential backup a few times – it now ran successfully each time. I shrugged and went on my way, chalking it up to something going wrong, only to have the differential backup fail again that night with the same error.

To see what was going on, I took a look at the backup sets and noticed some backups I hadn’t scheduled going a device I didn’t recognize (all of my scheduled backups were to URL, so they were easy to spot because they all start with “HTTPS://”):

select top 100 *
from msdb.dbo.backupmediafamily mf
where TRY_CONVERT(uniqueidentifier, physical_device_name) is not null

The GUID indicates a backup taken through the VSS service – in this case, they were being created externally by the Azure VM Snapshot process. However, these backups are by default official database backups, and they interrupt the database backup chain – had I attempted to restore one of my full database backups followed by the log backups, I would have found that I couldn’t restore past the VSS backup timestamp because I didn’t have access to that media.

The good news is that there’s a registry key you can use to tell the VSS service that database backups should be taken as COPY_ONLY (meaning they don’t interrupt your backup chain). You can do this with the following registry key:

Windows Registry Editor Version 5.00 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\BcdrAgent]

"UseVSSCopyBackup"="True"

This tells the server that when VSS takes a snapshot, it should do it as a non-authoritative copy-only backup. This also means it won’t reset any attributes in the VM that say a backup has happened, but in my case, I didn’t want that to happen.

To learn more, check the Microsoft articles that provide details about snapshot backups for Azure VMs – neither refers to the error message specifically, but they provide some additional details about configuration. They’re https://docs.microsoft.com/en-us/azure/backup/backup-azure-vms-introduction#snapshot-creation and https://docs.microsoft.com/en-us/azure/backup/backup-azure-vms-troubleshoot#troubleshoot-vm-snapshot-issues (both linked to the most relevant section).

I hope this saves you the hours of aggravation that it cost me – let me know if it helps or if you have any issues!

Slicing overlapping subgroups of data with a synthetic “Filter Table”

I saw a post from Marco Russo (Twitter) showing a trick to use a slicer to filter across multiple columns at once in Power BI with some DAX and a new dynamic filter table. I’ve done something similar in the past to use a slicer not to slice data directly, but to change a view in the data or change filtering criteria indirectly – I wanted to share an example here to show a slightly different use case than Marco’s for a similar technique.

I want to create a slicer that switches the dataset between different subsets of data, but with overlap – like just my sales, sales for my group, and sales for the company. This is normally accomplished with a calculated column for the group the data is in, along with a slicer where if you want to see everybody, you have to select all three values like this:

But what if you want to create slicer options that aren’t exclusive? Where selecting “My Department” includes you too? Here’s how you do it!

In my example, I’ll need a fake sales and person table, so I’ll just use the “Enter Data” interface to create them:

Creating a sales table
Creating a user table (just a list from the sales table)

At this point, we could just join them on name and add some slicers, but here’s where we get more advanced by creating the filter table. The names repeat, but they show once for each slicer option they belong with, so whatever you select, you’ll see the relevant people:

Creating the filter table with all the slicer options in it

Once you have those three tables, you need to link them up – note the two-way relationship between the filter table and the person table. Without that, filtering on the last table won’t flow through to the sales table and our slicer won’t work:

Create the relationship and make sure the filter-user link to bi-directional

That’s all it takes – now you can create a slicer on the “Filter” column in the “Team Filter” table, and you’ll get whatever non-exclusive subset of the data you’re looking for!

I’m looking at only Bob’s sales
I’ve added Sally’s sales, but can still see Bob
Now I’m looking at everybody!

I made the slicer single-select in this example, which I do to avoid confusion – while this still works if you leave it a normal multi-select, it can lead to some confusion since users will expect the options to be exclusive and if they’re already got “Everybody” selected, neither of the other two options will do anything šŸ™‚

If you want it, grab the PBIX file here.

I hope this is helpful to somebody – if you have any suggestions or other use cases for this, please add them below!